Suit Hire T&Cs

Terms & Conditions - Suit Hire

Thank you for booking your suits with Woven Retail LTD. Please quote the party name and function date as the reference when booking future appointments.

For hire suits, we recommend that everyone is measured in our Woven showroom.
• Wedding party visit us for measurements 3 months prior to the Function Date;
• The wedding party has a final fitting 2 weeks prior to the Function Date;
• Boys are fitted 2 weeks prior to the Function Date. However, please check with us at the time of booking that we have outfits available for their size.

You may send your own measurements to us. However, we cannot accept responsibility for any size errors and cannot guarantee that we will be able to replace the item. You may incur a £25.00 charge per outfit for replacements.
Details of your wedding party’s suit requirements, measurements and contact details will be recorded on our system. Please refer to our privacy notice at the end of this agreement for further information.

We require 50% of the total hire cost as a deposit per outfit at the time of booking to secure availability for your function date. This will be applied against the hire price. If you cancel your order after a 28 day period from booking, the deposit is non-refundable. Please refer to sections 4 and 8 of our terms and conditions of hire for further information.

We offer a selection of suits to purchase. Most standard sizes are available from stock. However, in the event we do not hold your size in stock, it will take a minimum of 2, or a maximum of up to 12 weeks for the suit to be ordered and delivered to us. All party members should be fitted as soon as possible and payment made in full (at the time of booking) to guarantee availability in the desired styles & sizes. We also have fashion suits that are seasonal, so availability needs to be confirmed at the time of ordering.

If you have chosen to have a suit made, this process will take a minimum of 12 or a maximum of up to 26 weeks. It is the customer’s responsibility to make the appointment for a consultation in good time. A 50% payment (of the items due to be made) is taken when the order is placed. Once the order has been placed with our supplier to make the custom items, it is then not possible to make amendments. Due to this, personal tailoring is non-refundable. Your statutory rights are not affected.

We have a range of shoes available to purchase. If you would like to purchase shoes, sizes for all party members are required as soon as possible so that we can guarantee availability and avoid disappointment. Once your items are ready, we will contact you and ask you to collect them (this may be before your Collection Date).

We have a range of accessories for purchase in our store. We require payment in full at the time you order them. Once your items are ready, we will contact you and ask you to collect them on or before your Collection Date.

Included in all hire purchases. This covers the hire garments for any accidental damage that may arise while being used appropriately by the wearer. It does not cover for loss or malicious damage and
excludes cover of Top Hats. We reserve the right to charge for any damaged or mistreated items through malicious or inappropriate use. Please note that if you have personal wedding insurance, you will still have to pay us (when you return the outfits) in respect of any damage caused, and then seek to claim on your wedding insurance policy.
Please refer to section 6 of our terms and conditions of hire for further details.

You will receive a call to say your suits are ready to collect. You must collect the outfit(s) on the stated collection day and all try on the outfits as soon as possible on the Collection Day to check that they are all satisfactory. If there are any problems, please report this to us immediately. We cannot accept responsibility if you fail to do so. Please refer to section 5 of our terms and conditions of hire for further details.

Outfits are due back within 7 days following the Function Date. Late returns will be charged for at £20.00 per outfit per day. If you are unable to return the outfits yourself on the Return Date, you need to make arrangements for someone else to do this for you.

All outfits must be returned on our provided hangers and within their individual suit covers. Charges are applicable for nonreturned suit covers and hangers.



  1. These Terms
    1.1 These are the terms and conditions on which we will hire the outfits to you.
    1.2 Please read these terms carefully. These terms tell you who we are, how we will provide the outfits for hire to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
    2. Information about us and how to contact us
    2.1 We are Woven Retail LTD, a company registered in England with company number 07144311. Our registered office is at 21 Elvet Bridge, Durham, DH1 3AA.
    2.2 You can contact us by telephoning or emailing our customer service team.
    2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    3. Rental Period
    3.1 We will try our best to have the outfit(s) ready for collection on your Collection Date, usually 2 weeks prior to the function date. However, in rare circumstances, we may not be able to make the outfit(s) available for collection anytime until the day before the Function Date.
    3.2 The rental period starts on the date you collect the outfit(s) and shall continue until the stated Return Date, 7 days post function date.
    4. Rental Payments and Deposit
    4.1 A 50% deposit per outfit is payable at the time of booking to secure availability for your Function Date. Subject to section 8 (Cancellations) below, the deposit will be applied against the hire price.
    4.2 Payment must be made in full for the outfit(s) no later than the stated Collection Date.
    4.3 We accept cash and all major credit cards. Payments can be made in-store or through a secure website link sent via email. A detailed account invoice can be emailed to you if requested.
    5. Collection
    5.1 You must collect the outfit(s) on the stated Collection Date from the Woven Durham store.
    5.2 At the time of collection (and before leaving the showroom), you (or the person collecting on your behalf) must check the outfit(s) and let us know immediately if they are not as you expected.
    5.3 The outfit(s) should be tried on by you (and you must tell all other persons in your wedding party) to try the outfit(s) on as soon as possible on the day you collect the outfit(s).
    5.4 If there is any problem, you must let us know as soon as possible (and in any event, no later than 24 hours after the pickup date, by contacting the store (by telephone) that you hired the outfit(s) from.
    5.5 Providing you contact us during business hours on the Collection Date or the day after the Collection Date, we will replace any item which:
    (a) does not fit;
    (b) is damaged; or
    (c) is not the item listed on your booking form.
    5.6 If you do not contact us until after 24hours post pickup date, we will make every effort to replace the item but cannot guarantee that we will be able to do so (and for the avoidance of doubt, no refund will be given in respect of any such item)
    5.7 If you fail to collect the outfit(s) before the Function Date, we will deem your order as cancelled and section 8 (Cancellations) shall apply.
    6. Title, risk and accidental damage waiver
    6.1 The outfit(s) shall at all times remain our property, and you shall have no right, title or interest in or to the outfit(s) (save the right to use of the outfit(s) subject to the terms and conditions of this agreement).
    6.2 The risk of loss, theft, damage or destruction of the outfit(s) shall pass to you on the collection of the outfit(s) and remain with you until such time as the outfit(s) are returned to Woven Durham Store.
    6.3 You must notify us immediately upon returning the outfit(s) of any loss, theft, accident, damage or destruction to the outfit(s).
    6.4 If there is any loss, theft, accident, damage or destruction to the outfit(s) arising out of or in connection with your (including the rest of your wedding party’s) possession or use of the outfit(s) we reserve the right to charge you an amount equal to the repair or replacement value of any affected outfit(s) (or part of it).
    6.5 All Suit hire purchases from us include an Accidental Damage Waiver (ADW) to insure the outfit(s) against accidental damage. Provided that:
    (a) you notify us of any such damage upon returning the outfit(s) to the Woven Durham store; and
    (b) that any such damage was not caused by your (or a member of your wedding party’s) wilful or malicious behaviour, negligence, misuse or mishandling of the outfit(s), and the ADW shall operate to mean that no further sums are due from in respect of any such accidentally damaged outfit(s) that you have purchased ADW for. The ADW shall not operate to cover loss, theft, non-accidental damage or destruction to the outfit(s) and section 6.4 shall still apply.
    6.6 The ADW shall not apply to top hats.
    7. Your responsibilities
    7.1 You shall:
    (a) ensure that you and your party are measured (or have provided measurements) for the outfit(s) at least six weeks prior to the Function Date. For parties of four people or more, we recommend measurements are provided three months prior to the function date to ensure size and stock availability;
    (b) let us know as soon as possible if there are any changes to your booking, but in any event, with at least four weeks’ notice prior to the Function Date (we may not be able to process changes to your booking after this date);
    (c) ensure that the outfit(s) are kept and used only for the purpose for which they are designed;
    (d) ensure that the outfits are hung or lay flat and kept within their suit cover and on its hangers at all times when not in use and returned in the same manner.
    (e) make no alteration to the outfit(s) without our written consent (if there is any problem with the outfit(s) you must notify us in accordance with section 5.5 above and not attempt to make any alterations to the outfit(s) yourself (unless authorised by us in writing) – any alterations you make to the outfit(s) will be treated as
    damage and section 6.4 shall apply);
    (f) not, without our prior consent, part with control of (including for the purposes transportation), sell or offer for sale, sub-hire or lend the outfit(s);
    (g) return the outfit(s) by the Return Date to the Woven Durham Store.
    8. Cancellation
    8.1 Either party may cancel your booking with immediate effect by giving notice to the other party at any time prior to the Collection Date.
    8.2 You have the right to a 28 day cooling-off period, in which you are entitled to change your mind and receive a full refund for monies paid (this applies to orders for hire and non-bespoke purchase items only and not to personal tailoring).
    8.3 Subject to section 8.2 above, if you cancel the booking (or part of it):
    (a) more than 28 days after booking, we will retain a fee of 50% of the hire fee per cancelled outfit.
    (b) after the outfit(s) leave our showroom, we will charge you 100% of the hire fee per cancelled outfit (and for the avoidance of doubt, no refund would be due).

The cancellation charges set out above are to cover the costs we incur processing your order (including but not limited to administrative, shop measurement service and care, labour, cleaning, and delivery costs).


In order to comply with the General Data Protection Regulations (GDPR), Woven Retail LTD set out below how we will use, share and store your and members of your parties’ personal information. Woven Retail Ltd will keep your and other party members’ personal details in the strictest of confidence and the information asked of you is for the sole purpose of processing your suit hire. We will use your email address and telephone number to communicate with you about your order. Other personal information will also be kept manually and destroyed 24 months after the order. Yours and other party members’ details will never be shared with any other person or organisation unless necessary for hire purposes. Information necessary to process your order may be shared with employees of Woven Durham Ltd.



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    All tailoring and alterations are carried out in-house at our Woven Workshop.

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