Return Information

If you purchase on or after Wednesday 30th November and are not completely satisfied with your online purchase, you have until Tuesday 31st January to return your item(s) back to us.

Orders placed on or after Monday 26th December do not qualify for the Christmas returns policy.

  • Returning within 30 Days?

    You can return your item to us up to 30 days post-purchase as long as it meets our return requirements (see link below) for a full refund to the original payment method.

    Please note: All returns in-store and online, must provide the original receipt or order confirmation in order to receive a cash refund. If a gift receipt is presented, only a gift voucher will be offered.

  • Returning after 30 days but before January 31st?

    If purchased on or after Wednesday 30th November, and you have passed your 30-day refund period, we can offer a gift voucher for the full amount of goods returned as long as it meets our return requirements (see link below).

    Online returns will be sent a digital gift voucher via email to the account holder.

  • How to Return Online Orders:

    Please complete the returns form that is in your order and include it in your return parcel. If you need a new form click here. Returns can be sent with a courier of your choice, however, we encourage you to use a tracked and signed-for service to ensure the safe return of parcels.

    Woven does not take any responsibility for returns that are lost or not tracked by the customer.
FULL REFUND POLICY & RETURN REQUIREMENTS

WOVEN DURHAM

Returns & Exchanges FAQs

I've lost my return form. How do I get one?

The return form was included in your original parcel.

If you can't find your returns form, you can download and print a new onehere.

Don't worry - If you don't have a printer feel free to handwrite the return details and include them in your return package.

Have you received my return?

We encourage all return customers to use a tracked and signed for service to ensure the safe delivery of their parcels. 

You will be notified once we have received your return and processed your refund/exchange. This usually takes around 3 working days.

I've forgotten to include my returns form in my parcel

If you forget to include your return slip, please contact us as soon as possible at web@wovendurham.co.uk.Please include your full name, and order number and let us know there is no return slip in the order so we are aware we are expecting it.

How long will it take to get a refund?

Once we have received your parcel we will usually process your return/exchange within 3-5 working days.
Please allow 7 working days after this for the money to show in your bank account.

I paid with a gift card. How will I get a refund?

Refunds will be credited to the original payment method. If you paid with a gift card, a new gift card will be issued for the refund amount and delivered via email to the address associated with the order. 

Can I return something online if I purchased in store?

Unfortunately, due to our payment systems, any items purchased in-store need to be returned in the same way. Sorry for any inconvenience.

I bought something online. Can I return it in store??

Yes, please make sure to bring your order confirmation with you or we will be unable to process your return in-store.

I have another issue that's not listed.

If you need any additional help, please contact us using one of the methods below:

Email:web@wovendurham.co.ukTel:+44 (0)191 374 1002Via webchat in the bottom left of the website.

Need more help?