**IMPORTANT: Due to planned strike action with our main delivery provider, Royal Mail, please expect delays. Please order ahead of time to guarantee Christmas delivery and only use the dates below as a guide.

We operate in cooperation with popular couriers, therefore, adhere to their collection hours for public holidays. All standard delivery orders are tracked.

Orders must be placed before 12 pm (Monday to Friday) for sameday dispatch. All orders placed after this time will be sent out the following business day if there are no security delays.

  • Click & Collect

    Final Click and Collect orders will be accepted until Friday 23rd December, before 3 pm, with collection available on 24th December between 10 am- 3 pm.

  • UK Delivery - Including Northern Ireland

    Express Delivery via UPS (1-2 Working Days)

    Thursday 22nd December by 11 am.

    Standard Delivery via UPS (3-7 Working Days)

    Friday 16th December by 12 pm.

  • EU Delivery

    From £9.95* - Standard Delivery via Royal Mail (3-7 Working Days)

    Orders must be placed no later than 12pm.

    8th Dec - Eastern Europe, Greece, Hungary
    9th Dec - Czech Republic, Finland, Italy, Poland, Sweden
    12th Dec - Austria, Denmark, Germany, Ireland, Netherlands, Norway, Portugal, Slovakia, Pain, Switzerland
    14th Dec - Belgium, France, Luxembourg

    Customs charges are included in the delivery cost.

    *Delivery calculated by location and the total weight of order items. Heavier items will incur a larger cost.

  • International (Rest of the World) Delivery

    From 14.95* - Standard Delivery via Royal Mail (5-10 Working Days)

    Orders must be placed no later than 12pm.

    30st Nov - Australia, New Zealand
    1nd Dec -China
    5th Dec - Caribbean
    6th Dec - Africa, Asia, Middle East, Central & South America, Hong Kong, Japan.
    7th Dec - Cyprus, Malta
    9th Dec - Canada, USA

    Customs charges are included in the delivery cost.

    *Delivery is calculated by location and the total weight of order items. Heavier items will incur a larger cost.


Delivery & Shipping FAQs

How do I track my order?

There will be tracking information included in your dispatch confirmation email. Please use the courier specific website to track your parcel.

Alternatively, download the 'Shop' Appherewhich can track and update you on your order status via your mobile notifications.

My parcel has not arrived. What can I do?

Unfortunately, we are unable to re-send items that are still in transit. Please contact the courier directly. Once your order has been dispatched, we do not take any responsibility for delivery delays. Busy periods including public holidays and Christmas may affect delivery, contact the courier directly or visit their website for updates.

We work closely with our shipping partners to minimise the potential impact of custom delays on our international customers. However, this can sometimes create unexpected delays we do not have any control over.

Lost in transit parcels are escalated to our courier partners and refunds or replacements are processed once the case is closed. Estimated timescales are  15 working days for UK and 30 days for the rest of the world. If you think your parcel is lost in transit, please contact us atweb@wovendurham.co.uk.

Can I change my delivery address?

Please ensure that the shipping address you provide at checkout is correct as we are unable to change this once the order is placed.

For security reasons, we can not amend addresses. In order to prevent fraud and eliminate any delays needed for security checks, please ensure your billing and shipping addresses are correct when you checkout. 

We are not responsible for orders dispatched and signed for at an incorrect address and no refund will be given.

You can cancel and replace your order if the incorrect address was used. Cancellation will be accepted up to 2 hours after the order was placed. Please emailweb@wovendurham.co.ukas soon as possible to cancel.

I missed the courier delivery and my parcel has been returned to you. What can I do?

Undelivered items must be received back at the store before can do anything further.

Once received here we can resend the items or issue a refund. A member of staff will be in contact to confirm your choices. 

If you need the item sooner and the stock is available, we recommend placing a new order and requesting a refund for the parcel being returned. 

I have another issue

If you need any additional help, please contact us using one of the methods below:

Email:web@wovendurham.co.ukTel:+44 (0)191 374 1002Via webchat in the bottom left of the website.

Need more help?